At CruiseReservationz.com, we aim to provide a smooth and transparent booking experience. We understand that sometimes travel plans change, and we are committed to assisting you with any refund requests based on the cruise line’s terms and conditions.
Please note that CruiseReservationz.com acts as a booking intermediary between travelers and cruise lines. Therefore, all refunds are subject to the policies set by the individual cruise line or travel service provider. Each cruise line has its own refund structure, typically based on how far in advance the cancellation is made. Refund amounts may vary depending on the timing of the cancellation, type of fare booked, and whether the booking includes non-refundable deposits or promotional rates.
Refund Eligibility:
Refunds may be issued if a booking is canceled within the cruise line’s eligible refund window. In some cases, rather than a direct refund, you may receive a Future Cruise Credit (FCC) or travel voucher, depending on the cruise line’s policy. Promotional fares, flash sales, and last-minute bookings may carry stricter refund limitations or be entirely non-refundable.
Processing Time:
Once your cancellation is confirmed and the refund is approved by the cruise line, CruiseReservationz.com will process your refund request. Refunds typically take 7–21 business days to appear in your original method of payment, depending on the cruise line and your financial institution.
Non-Refundable Charges:
Please note that certain charges such as service fees, travel protection plans, or booking handling fees are non-refundable. If you purchased third-party travel insurance, refund requests must be submitted directly to the insurance provider.
Contacting Us:
To request a refund or get help understanding your eligibility, please contact our customer support team at support@cruisereservationz.com or call us at +1-855-596-5855. Our team is here to assist you and guide you through the process.
By booking with CruiseReservationz.com, you acknowledge and agree to abide by this Refund Policy.